Privacy policy

PRIVACY POLICY OF ESPA RIGA

The purpose of this privacy policy is to provide you with information on what personal data are processed by JSC Viesnīca Latvija in the SPA complex ESPA Riga, purposes of processing of the personal data, recipients of personal data, duration of storage and protection of personal data as well as your rights with regards to personal data processing.

As far as JSC Viesnīca Latvija is in the global group of Radisson hotels, in addition to this privacy policy also the privacy policy of the Radisson hotel group is to be applied, which is available here: https://www.radissonblu.com/en/privacy-policy.

WHO IS THE PERSONAL DATA PROCESSING CONTROLLER?

Controller of your personal data processing will be JSC Viesnīca Latvija, unified registration No. 40003040166, address: Elizabetes iela 55, Riga, LV-1010, telephone: +371 67715222, e-mail: spa@espariga.lv.

WHAT PERSONAL DATA DO WE PROCESS?

We may process the following your personal data:

identification data (name, surname, date of birth, personal identity number);
contact information data (e-mail address, telephone number);
health data, required for safe and individual provision of services (information on weight, height, pregnancy, surgeries performed, health status and health issues, including allergies, injuries, as well as use of medicinal products and medical devices);
data on the business relations (start and end date of customer and other relations, purchase history, payment means data, subscription data, feedbacks and complaints and correspondence in relation to the above mentioned);
Campaigns and marketing activities sent to you and use thereof;
Technical data sent from your devices (such as, computers and mobile devices) as well as information related to cookies and other similar technologies;
e-mail and chat correspondence, history of other kind of communication;
other personal data that we have to process in accordance with the requirements of regulatory enactments or that you submit to us pursuant to your own initiative.

HOW TO WE COLLECT YOUR PERSONAL DATA?

Mostly we collect your personal data, if you submit them to us verbally, in writing or on our website www.espariga.lv, hereinafter - the Site, as well as from software, cookies and similar technologies during the time, when you use the Site or advertising materials place on our internet. In certain cases we may collect your personal data also from third persons, for example, if you have given consent for that.

WHEN AND FOR WHAT PURPOSES DO WE COLLECT YOUR PERSONAL DATA?

We process your personal data only if we have at least one of the legal grounds for personal data processing - your consent, our legitimate (lawful) interests, personal data are required for conclusion and fulfilment of a contract or for performance of duties provided for in regulatory enactments.

Our legitimate (lawful) interests are to perform our principal activity, ensuring as broad as possible and customized range of products and services to you. Within the framework of our legitimate (lawful) interests we perform activities for promotion of sale of products and services, including by sending marketing notices, implementing promotions, lotteries, performing customer surveys etc. Out interest is to protect our rights and interests, for example, if you have submitted a complaint regarding our products or services and quality thereof. Besides, our interests include also to prevent and detect criminal offences with regards to our property and the property of our customers, vitally important interests, including life and health, as well as to supervise the compliance with safety requirements in our premises. Our legitimate (lawful) interests include also analysis of the Site and operation thereof, and introduction of improvements.

We process your personal data for the following purposes described below.

Provision and administration of products and services

We process your personal data in order to verify your identity, to conclude and fulfil the contract, including ensuring performance of settlements and accounting.

Protection of our interests and interests our customers, customer relations management

We process your personal data in order to ensure our principal activity, including provision of safe and harmless products and services, prevent risks to your health or other interests, provide service management, high service quality, provision of individualised services, in order to improve and develop our products and services, in order to implement and protect our rights of claim, as well as eliminate risks for our principal activity.

Marketing

We process your personal data, in order to offer you carefully selected products and services, including providing customized offers, in order to perform surveys, market analysis, collect statistics, as well as in order to ensure your participation in promotions, lotteries and events organized by us. The events, promotions and lotteries organized by us are public events. Within the framework of such events we may use your personal data, such as name and surname, for different purposes, including, but not limited to, publishing, posting and distribution on social networks and Site.

We process your personal data in order to contact with you, to answer your questions, to send important warnings, information and similar notices to you in relation to our products and services, in order to inform you on the fact that our services and products have changed.

We may send you commercial notices regarding our products and services, advertising and marketing promotions and other activities.

Within the framework of your personal data processing we may perform profiling of your personal data in order to customize offers and provide you with the most appropriate content.

Performance of duties determined in regulatory enactments

We process your personal data, in order to perform the duties determined in regulatory enactments binding to us.

Security purposes

We perform constant video surveillance (also recording) in the premises of public use as well as in the zone of active leisure of the SPA complex.

We perform your personal data processing, in order to prevent or detect criminal offences in relation to protection of property and vitally important interests of person, including life and health protection, and ensure compliance with security requirements in our premises.

TO WHOM YOUR PERSONAL DATA MAY BE TRANSFERRED?

We may deliver your personal data to the following categories of recipients:

personal data processors, who provide certain services to use and process personal data on our behalf, for example, for individual beauty care service providers, performing activities in the SPA complex ESPA Riga, IT service providers, personal data management and analysis service providers, financial and legal advisors and marketing service providers etc.;
other personal data receivers, such as state or municipal authorities (State Revenue Service, Lotteries and Gambling Supervision Inspection etc.) as well as courts, in order to provide performance of duties determined in regulatory enactments or protect our interests;
third persons in case of merger, acquisition of companies, sale of assets of the company or transfer of services to another service provider.

We transfer your personal data to other persons (recipients) only in accordance with contracts, providing relevant guarantees for personal data protection, or if such transfer is provided under provisions of regulatory enactments, and only to the extent it is necessary for achievement of purposes, for which the data are transferred.

FOR HOW LONG DO WE STORE YOUR PERSONAL DATA?

We store your personal data as long as it is necessary for the relevant purposes of personal data processing. The period of storage may be based on the contract, our legitimate (lawful) interests or applicable regulatory enactments.

HOW DO WE ENSURE SAFETY OF YOUR PERSONAL DATA?

In order to guarantee safety of your personal data, we have introduced electronic, physical and administrative security measures and solutions. Your personal data are protected against unauthorised access, disclosure, alteration or destruction by other organizations or private persons.

USE OF COOKIES

We use cookies on the Site in order to improve suitability for use of the Site and offer customized information to you.

Cookies are small text files sent to your computer or mobile device. During visiting of the Site and being saved on your computer or mobile device, when you open the Site. During each next visit cookies are returned to the source website or any other website, recognizing the cookies. Accordingly, cookies operate as a memory of the particular website, enabling the page to remember your computer during next visits, including cookies may remember your settings or improve user’s conveniences. Cookies are not used in order to personally identify you.

You may obtain additional information on cookies as well as on how it is possible to manage or delete them on the websitewww.aboutcookies.org.

We use session cookies and persistent computer cookies. Session cookies are temporary cookies, being active at the time, when a user reaches the website (more precisely, until the moment, when the user exits the website and closes the browser). Session cookies help the website to remember activities that the visitor has made in the previous page, eliminating the need to repeatedly enter information. Persistent cookies remain on the computer or mobile device of the user after visiting the website. These cookies help us to identify you as a unique visitor (saving the information as a number generated on the basis of a random principle).

In certain cases we use also cookies provided by reliable third parties. The Site uses Google Analytics cookies, which is one of the most spread and most reliable analytics solutions on the network, enabling us to understand, how to visitors of our website use the Site and in what ways we can improve the usage experience thereof. This cookie may track, how long time do you spend on the Site and what pages do you visit, in order we could continue to develop attractive content. In order to obtain broader information about Google Analytics, please, visit the Google Analytics webpage.

We use also social media buttons and/or plug-ins on the Site, enabling you to establish connection with your social network. In order to ensure that, a number of social networks, including Facebook, Google AdWords, will install cookies by using the Site. These cookies may be used in order to improve you profile on the relevant site, or may be used for data, available to sites for different purposes. Such purposes are set forth in the privacy policy documents of sites.

If you wish, you may control or delete cookies. Majority of browsers can be set in a way to block saving of cookies on the device. The only thing to be remembered is that certain settings will have to be adjusted each time, when you visit the Site, besides, it is possible that few services and functions will not operate therein. Usually it is possible to change browser’s settings in accordance with instructions, most often available in the section “Help”, “Tools” or “Editing”. You may get additional information about cookies, including on what cookies are set in your computer and how it is possible to manage or delete them, on the internet website: https://www.aboutcookies.org/.

WHAT ARE YOUR RIGHTS?

With regards to your personal data processing you have the following rights:

to receive information about your personal data that we process and to access data;
to request to rectify personal data, if they are inaccurate or incomplete;
in certain cases to request erasure of personal data, for example, when the personal data are processed on the basis of your consent that you revoke;
to object to processing of your personal data if they are processed on the basis of our legitimate (lawful) interests;
in certain cases to request to limit personal data processing, for example, when inaccurate personal data are processed or personal data processing is not legal;
to revoke consent for personal data processing, including for receipt of marketing notices;
to request to transmit personal data, you have provided in any of the most frequently used electronic formats and being processed on the basis of consent and fulfilment of the contract;
to submit a complaint regarding the personal data processing to the supervisory authority - State Data Inspectorate (www.dvi.gov.lv).

The request with regards to your rights has to be prepared in writing and submitted to JSC Viesnīca Latvija, Elizabetes iela 55, Riga, LV-1010, or spa@espariga.lv. If you wish to submit your request to the global Radisson hotel group, please, send it to the e-mail:
privacyquestion@radissonhotels.com.

You may refuse from receipt of our marketing notices also by using the refusal site that you will find at the bottom part of every electronic marketing notice sent by us. However, we would like to draw your attention to the fact that in case of refusal of personal data processing we will not be able to provide information to you regarding the full range of our services and products, besides, you may miss favourable offers.

VALIDITY AND AVAILABILITY OF THE PRIVACY POLICY

This privacy policy shall be in force as of 8 March 2019.

This privacy policy is available to you on the Site, as well as at the SPA complex ESPA Riga, upon asking to the customer service specialist.

In order to ensure our obligations with regards to personal data processing, we regularly monitor our activities in the area of personal data processing. Therefore we have the right to unilaterally amend this privacy policy at any time.